Starwood Pet Travel
These Terms and Conditions govern the use of services provided by Starwood Pet Travel (“we,” “our,” “us”). By booking or using our pet transportation and relocation services, you agree to comply with and be bound by these terms.
Starwood Pet Travel offers domestic and international pet transportation, relocation services, documentation assistance, and logistics coordination. Services may involve third-party providers such as airlines, veterinarians, and customs authorities.
The client agrees to:
Provide accurate and complete information about the pet
Ensure the pet is healthy, fit for travel, and meets all vaccination and medical requirements
Provide valid documentation, including health certificates and permits
Comply with all destination country regulations
Starwood Pet Travel is not responsible for delays or issues caused by incomplete or incorrect information.
All pets must be declared fit to travel by a licensed veterinarian. We reserve the right to refuse transport if a pet appears unfit, aggressive, or poses a safety risk.
While we assist with documentation, final approval for entry, exit, or quarantine is determined by authorities and airlines. We are not responsible for changes in regulations or government decisions.
Prices are based on pet size, destination, travel method, and services selected
All payments must be made as agreed before travel
Additional charges may apply if requirements change
All quoted prices are subject to adjustment due to airline fees, fuel costs, or regulatory changes.
Cancellations must be made in writing
Refunds depend on services already rendered and third-party costs
Airline and documentation fees may be non-refundable
Refund eligibility will be assessed on a case-by-case basis.
Starwood Pet Travel is not liable for delays caused by:
Weather conditions
Airline scheduling changes
Government actions or customs delays
Health emergencies
Events beyond our control
While we take every precaution, Starwood Pet Travel’s liability is limited to the value of services provided. We are not liable for illness, injury, loss, or death caused by circumstances beyond our control or third-party actions.
Pet travel insurance is recommended. We can assist in arranging coverage upon request but are not responsible for claims unless stated in writing.
We work with airlines, transport providers, veterinarians, and agents. Starwood Pet Travel is not responsible for their actions or omissions.
Clients are responsible for disclosing behavioral issues. Aggressive or unmanageable pets may be refused transport or require additional handling fees.
Client information is handled confidentially and used solely for service provision, in line with our Privacy Policy.
These Terms and Conditions shall be governed and interpreted in accordance with the laws applicable in the country where Starwood Pet Travel operates.
Starwood Pet Travel reserves the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.
For questions regarding these Terms and Conditions, please contact:
📧 Starwood Pet Travel
📞 Customer Support
© 2025 Starwood Pet Travel. All Rights Reserved.
